AI Integration & Chatbots
We add AI-powered features into the platforms we build — most commonly a chat assistant that can answer visitor questions automatically, trained on your organization's own content. This is an integration we add to a website or application, not a standalone AI product line.
What's Included
Scope you can count on
AI chat widget integration (built on the Anthropic Claude API)
A hand-written fallback response system for when the AI is unavailable, so the chat never goes silent
Content-aware responses trained on your site's own information
Straightforward handoff to a human contact channel when needed
Our Process
How the work moves
Identify where visitors need instant answers
Define the assistant's scope and fallback behavior
Integrate into the existing site/application
Test against real visitor questions
Launch & monitor
Real Example From Our Work
Ummeed — The Hope Special School (ummeedschool.org) — a live AI chat widget built on the Anthropic Claude API, with a hand-written fallback if the API is unconfigured or fails.
FAQ
Common questions about this service
Every AI feature we build includes a fallback response system, so visitors never hit a dead end even if the AI service is briefly unavailable.